FAQs

Q#1: Do you ship to my country?

Yes. We proudly ship worldwide! Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase!

Q#2: How long does shipping take? When will I receive my order?

It all depends on your country! Find your region and estimated delivery time in the table below.

Region	Delivery Estimate
UNITED STATES CANADA	8 - 15 days
EUROPE SOUTH-EAST ASIA	10-17 days
ALL OTHER COUNTRIES	12-20 days

Some countries have restricted shipping due to covid-19 

Orders to these countries will be shipped when country specific restrictions are lifted.

Q#3: My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 48 hours for shipping activity to update.

Q#4: Do you offer a guarantee? Can I return my items?

Of course. We offer an extended 30 day guarantee! 

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team 

Q#5: Can I change or cancel my order?

Sure! You can cancel, or change your order within 24 hours of confirmation. Please contact us with your name and order number.

After 24 hours, your order will have been processed and we won’t be able to make any changes or cancel it.

Q#6: I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.